Terms and Conditions


Cromby Design agrees to use its best endeavours to produce and deliver design work by the agreed timeframe. On a continual basis the Client will be informed if the agreed timetable is not achievable and an agreement for extension will be sought. The Client should be aware that failure to submit any required information or materials on time may cause subsequent delays in completion.  The client is required to ‘sign off’ by signature or by email reply for all proofs (printed and electronic) prior to completion and it is the client’s responsibility to ensure that such proofs are acceptable.

Fees and additional services

Any work the Client wishes Cromby Design to undertake, which is not specified in the initial description of work, will be considered as additional work. Such work shall require a separate agreement and payment separate from and above that specified in the original agreement.

Payment terms

Upon request, the Client shall pay Cromby Design 25% of the initial quoted costs as a non-refundable deposit for project commencement. The invoiced balance shall be due from the client within 30 days of the date of completion. Please note that any balance in excess of 30 days will be deemed overdue and will attract statutory interest at the rate of 8% above the base rate of the Bank of England.  Compensation for recovery costs under the late payment legislation will also be claimed where applicable.


The Client agrees to reimburse Cromby Design for any of the following expenses necessary in completion of the Work: e.g. Fonts, Props, Research, Shipping, Software, Stock photography/Illustration, Travel etc.

Assignment of work

Cromby Design reserves the right to assign other designers or subcontractors to the work to ensure quality and timescale completion.

Reservation of rights

Cromby Design shall retain all intellectual property rights in finished work, designs, sketches and preliminary materials, unless a written agreement is presented.


Either party may terminate this agreement by giving written notice to the other of such termination.  In the event that work is postponed or terminated at the request of the Client, Cromby Design shall have the right to bill the client for all work carried out up to the date of receipt of written notice.  If payment is due, this shall be payable within 30 days of the Client’s written notification to postpone / stop work.  In the event of termination of the agreement, the Client shall also pay any expenses incurred to date by Cromby Design.

This Agreement shall be governed by and construed in accordance with the laws of England & Wales.